We are strictly a wholesaler. We only allow resellers into our showroom and will require proper business identification (eg. vendor permit) to enter. We do allow our customer’s clients to come to the showroom if an appointment has been made in advance.
We reserve the right to cancel any order at any time prior to shipment and to, without notice and at our sole discretion, limit quantities on any item and/or refuse service to any customer.
Price and availability information is subject to change without notice.
GST is applicable on all CDN orders.
PST is applicable on all CDN orders unless a signed PST exemption form accompanies an order or is currently on file.
All Canadian Prices are quoted FOB Warehouse in Mississauga, ON.
A CDN$40.00 service charge will apply to all NSF cheques.
All merchandise is the property of Decorating Details Inc. until paid in full.
All orders must be paid for before they are picked up or shipped. Payment options offered for all orders are as follows:
Visa - Master Card – Interac - Cash - Money Order
Current dated company cheques are accepted from clients that currently have an established account in good standing. If you wish to pay by a current dated cheque and we do not have an approved credit application on file then you must complete a credit card authorization form that we will only use if your cheque is returned due to insufficient funds.
All credit card payments that are not made in person must be accompanied by a completed and signed "Decorating Details Credit Card Authorization Form" for each invoice. We do not keep a blanket credit card authorization form on file or reuse the same one.
All credits will be issued in the form of a credit memo.
All sales are final.
All domestic freight charges are pre-paid and billed on your invoice. It is the responsibility of our customers to let us know if they need a tailgate or any special shipping arrangements that may add to the cost of shipping. Decorating Details has the right to charge for extra transportation costs incurred if the customer did not disclose their need for special shipping arrangements. (ie. tailgate charges)
To ensure safe and/or economical shipping, customers may be asked to increase an order.
WHERE WE SHIP
We ship to all continental US and Canadian addresses through select carriers that provide "to door" parcel tracking. If there is no a request for specific shipping carrier, than the one with lowest shipping cost will be chosen. We mostly use Group V.A., Clarke Transport/Clarke Corridor and Western Apex for shipping large items and Canpar for smaller items.
SHIPPING TIMES
Shipments are generally shipped within a day or two after the payment is received for the order. We reserve the right to limit the amount of days a paid order can be stored in our warehouse. If we need the space, we will call you to arrange for pick up.
AVAILABILITY
If an item is temporarily out of stock, it will be placed on back order and you will be notified by fax or phone when it becomes available. When the merchandise has been restocked you will again be notified to reconfirm shipping.
SHIPPING COSTS
Shipping costs are determined by a combination of the following:
a) The combined weight and measurement of the shipment.
b) Single piece or multiple piece shipment
c) The city it is being delivered to
We would be pleased to provide an estimated quote on shipping charges and delivery times. You can reach our customer service department at (905)564-3358 or e-mail us at info@decoratingdetails.ca.
In order for us to process any returns or claims more efficiently and effectively, it has become necessary to implement the following:
- All merchandise shipped from Decorating Details is pre checked at our warehouse and is shipped intact. Please note that the carrier has assumed responsibility for delivering your shipment to you safely. For your protection, we request you inspect merchandise upon arrival and/or sign the shipping record "subject to inspection".
- If you receive obviously damaged cartons or there are missing cartons, please ensure that the driver makes note of these discrepancies. It is important that you keep all damaged shipping cartons and damaged contents. Contact the carrier and Decorating Details Inc. at 905.564.3358 immediately to file a claim and request an inspection.
- Concealed damages discovered after the fact, should be reported to our claims department immediately. A decision will be made at this time as to how the claim will be addressed.
- Claims for defective merchandise due to manufacturing defects must be made to our claims department within 5 days of receipt of goods.
- All claims, for whatever reason, must be made to our claims department. In your correspondence with our customer service personnel please include the Invoice Number, your Company Name Phone Number, Item Number and a brief description of the damage incurred. Decorating Details has the right to request pictures of the damaged item be emailed or mailed to us for verification.
- All claims and/or returns received without our prior authorization will be refused. Authorized returns must be properly packaged for shipping and receiving in good condition. All products must be returned in original packaging. If the claim is justified, part replacement, product repair, or exchange will be made as deemed necessary. A reasonable amount of touch-up and part replacement is the responsibility of the dealer. When necessary, the dealer is expected to sell slightly damaged products “as is”.
- Most of our items are made of Asian hardwoods and wood blends which may contract or expand due to sudden changes in temperature. All items are carefully checked and packed before shipping and will stay in good condition under normal room temperature. We are not responsible for any improper care that causes damage and deformation to our products. Since most of our items are made in Orient, minor contraction or expansion of the wood may still occur. This condition is a natural occurrence that is not consider as 'damaged' merchandise and will not be covered by our Return Policy.
UNDER NO CIRCUMSTANCES WILL CLAIMS AND/OR RETURNS BE ACCEPTED AFTER 10 DAYS.
Thank you for your cooperation.
PLEASE REMEMBER: WHEN SIGNING TRANSPORT DOCUMENTS ALWAYS INCLUDE
"Subject to Inspection."
Our site and it's contents, including without limitation all site design, text, graphics, logos, buttons, images, and the selection and arrangement of all of the foregoing, is the property of Decorating Details Inc. and is protected by Canadian and International copyright laws. The content may be used for the sole purpose of making a purchase from us. Any other use of the content including, without limitation, the reproduction, modification, distribution and/or transmission is strictly prohibited.
www.decoratingdetails.ca may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed or modified in any way without Decorating Details Inc. prior written permission.
Decorating Details Inc. prohibits the use of their website as a "link" on or to any other web site unless Decorating Details Inc. has approved the link in advance and in writing. Decorating Details Inc. is not responsible for the content on any linked site or for any link on any linked site.
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